Help Center

Help Center

Welcome to the Help Center! Here, you’ll find resources to assist with all aspects of your experience at our Advanced Computer Training Institute. Whether you’re enrolling, accessing course materials, or troubleshooting technical issues, we’re here to help. Browse the categories below to find answers to your questions.

Why Help is neccessary?

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1. Getting Started

How do I enroll in a course?

  • Visit our Courses page, select your desired program, and click Enroll Now. Follow the instructions to complete registration and payment.

What are the prerequisites for enrolling in a course?

  • Each course has specific prerequisites listed on its page. Beginner courses often require no prior experience, while advanced courses may require foundational knowledge in specific topics.

Is there a way to tour the campus or get a course demo?

  • Yes! Contact our Admissions Office to schedule a campus tour or request a virtual demo session. This can help you better understand our courses, facilities, and online platform.

2. Account & Profile Management

How do I create an account?

  • Go to the Sign Up page, fill in the required information, and follow the instructions to set up your account. Once registered, you’ll receive a confirmation email.

I forgot my password. How can I reset it?

  • Click Forgot Password on the login page and follow the instructions to reset your password. You’ll receive a reset link via email.

Can I update my personal information?

  • Yes, log in to your Student Portal, navigate to My Profile, and update your information as needed.

3. Payments & Financial Aid

What payment methods do you accept?

  • We accept credit/debit cards, bank transfers, and digital payments (PayPal). Flexible payment options are also available for some courses.

Are there any financial aid options available?

  • Yes, we offer scholarships and payment plans for qualifying students. Visit our Financial Aid page or contact our Financial Aid Office for more information.

How can I get a refund if I cancel my course?

  • Our Refund Policy provides details on eligibility for refunds. Generally, cancellations within the first week of the course are eligible for a full refund. Contact our support team to initiate a refund.

4. Course Materials & Resources

How do I access my course materials?

  • Log in to the Student Portal, select your course, and navigate to the Course Materials section. Here, you can download lecture notes, assignments, and e-books.

Can I download recorded lectures?

  • Yes, recorded lectures are available for download in the Lectures section of each course. Downloading is encouraged to allow you to study offline.

What resources are available to help me with my studies?

  • We provide resources such as virtual labs, student discussion forums, career counseling, and dedicated office hours for extra help.

5. Technical Support

I’m having trouble logging into my account.

  • Ensure that your credentials are correct. If you still have issues, try resetting your password or contact our Technical Support team.

What if I have technical issues with the online learning platform?

  • Our Tech Support team is available to troubleshoot issues related to video playback, file downloads, and other technical problems. You can reach out via chat, email, or phone.

How can I update my browser or software for the best online experience?

  • We recommend using the latest versions of Chrome, Firefox, or Safari for optimal performance. Instructions to update are available on our Technical Requirements page.

6. Exams, Certificates & Graduation

How are exams conducted?

  • Exams are conducted online within our secure platform. Exam schedules and instructions are provided in the Exam Details section of your course.

Will I receive a certificate after completing my course?

  • Yes, students who successfully complete a course receive a Certificate of Completion. It can be accessed and downloaded from your Student Portal upon completion.

How can I verify my certificate?

  • Employers or institutions can verify certificates by contacting us directly. We also offer a digital verification link that you can share.

7. Career Services

What career services do you provide?

  • Our Career Services team offers resume assistance, interview coaching, job search strategies, and exclusive job listings with our network of partners.

How can I schedule a career counseling session?

  • You can schedule a session by visiting the Career Services section of your Student Portal or contacting our Career Services team directly.

Do you have job placement programs?

  • Yes, we work with industry partners to provide job placement opportunities for graduates of our advanced programs.

8. Contact Us

Still need help? Our team is ready to assist you!

Or, reach out to us via our Live Chat feature on the website, available from 9 AM – 6 PM (Local Time).

9. What if I need to miss a class or take a break from the course?

If you miss a class, you can access the recorded session in your course portal. For students who need to take a break, we offer options to pause your enrollment and resume with the next cohort. Contact your course coordinator for assistance with scheduling.

10. Do you offer job placement assistance?

Yes, we have a Career Services team dedicated to helping you find job opportunities. Our services include resume workshops, interview preparation, and networking events with our industry partners. Many of our alumni have successfully transitioned to careers in tech with our support.

 

11. How can I contact an instructor or get help with course content?

You can contact your instructor directly through the student portal or attend office hours provided weekly. For additional support, our academic support team is available via chat, email, and phone to assist with any course-related inquiries.

12. What is your refund policy?

We offer a full refund if you cancel your enrollment within the first week of the course. Partial refunds may be available for cancellations within a certain timeframe. Please review our Refund Policy page or contact admissions for complete details.

Still Have Questions?

If your question isn’t listed here, please reach out to us at [email protected] or call +91-7888405066. Our team is here to help!

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